Frequently Asked Questions

Add us to your email address book today!

In order to assure that Street Smarts 101® messages are not accidentally filtered, please add our email address to your address book by following the steps below. Choose the email service you currently use from the following list:

 
AOL® 9.0
 
  1. Open the Message
  2. Click the Add Address Icon on the Right
  3. Click Save

Back to Povider List

AOL® Mail & AIM® MAIL (Standard Versions)
 
  1. Go to Your Inbox or Open the Message
  2. Hover Over the Sender's Email Address/Name
  3. Click the Add Contact Link
  4. Click the Add Contact Button

Back to Povider List

AT&T/BellSouth®
 
  1. Open the Message
  2. Click the Save Address Link to the Right of the Sender's Email Address
  3. An Address Book Opens with the Email Address Populated
  4. Click Save

Back to Povider List

Comcast®
 
  1. Open the Message
  2. Click the Add to Address Link Below the Sender's Name
  3. The Email Address will be Populated
  4. Click Add

Back to Povider List

Cox®
 
  1. Go to the Webmail Inbox Window
  2. Click the Subject to Open the Message from the Email Address You Want to Save
  3. Click the Blue Figure with the Plus Sign, Located to the Right of the Email Address in the From: or To: Fields
  4. The Add to Personal Addresses Window Displays
  5. Click the Checkbox Next to the Email Address You Want to Add
  6. Click OK

Back to Povider List

EarthLink™ Web Mail
 
  1. Open the Message
  2. Click the Add to Address Book Link to the Right of the Sender's Email Address
  3. The Add Contact page opens with the email address populated
  4. Click Save

Back to Povider List

Excite®
 
  1. Open the Message
  2. Click the Add to Address Book Link Under the Sender's Email Address
  3. An Address Book Opens with the Full Name and Email Populated
  4. Click Add Checked Addresses

Back to Povider List

Gmail™
 
  1. Open the Message
  2. Click on the Arrow to the Right of the Reply Button (to the right of the date)
  3. Select the Add SENDER NAME HERE to Contacts List Option

Back to Povider List

Juno/NetZero®
 
  1. From Your Mailbox Screen Click on the Address Book Tab
  2. Next to the Lists Tab Click the Add New Contact Link
  3. Type in or Cut and Paste Sender's Email Address into the Email Address Block
  4. Click Save

Back to Povider List

Outlook®
 
  1. Go to the Inbox and Right-Click on the Sender
  2. Choose Junk E-Mail and Select Add Sender to Safe Senders List
  3. Click OK

Back to Povider List

Windows Live™ (MSN®/Hotmail®)
 
  1. Open the Message
  2. Click the Mark as Safe Link Under the Sender's Email Address

OR

  1. Open the Message
  2. Click the Add Contact Link Under the Sender's Email Address

Back to Povider List

Yahoo!® Mail
 
  1. Open the Message
  2. Click the Add Icon Next to the Sender's Email Address
  3. Click Save

Back to Povider List

Yahoo!® Mail Classic
 
  1. Open the Message
  2. Click the Add to Address Book Icon to the Right of the Sender's Email Address
  3. Click the Add to Address Book Button

Back to Povider List

Other Providers

Adding an email address to your address book, contact list, safe sender list, etc., ensures that you'll receive emails from that sender. The instructions below are generic, so contact your ISP if you have any questions.

 
  1. Find the Sender's Email Address and Copy It
  2. Open Your Address Book, Contact List or Safe Sender List
  3. Select the Option to Add a New Contact
  4. Paste in the Sender's Email Address
  5. Click Save

Back to Povider List

 

Our Satisfaction Guarantee

Street Smarts 101® stands behind its courses 100%. We are confident that if you or your teen completes our courses you will be fully satisfied and benefit from improved driving habits. But if you truly believe that they did not benefit in any way from completing our programs, we will gladly refund your registration fees in full.

To qualify for a refund under our Satisfaction Guarantee:

  1. Your teen must have completed their entire course as well as the end of course survey and certification.
  2. You must have completed the Program Evaluation in your Parent Portal.
  3. You must have met our Hardware and Software Requirements.
  4. You must have met our Internet Connection Requirements.
  5. [Test Your Computer]
 

To receive a refund you must contact Street Smarts Interactive, LLC within thirty (30) of completing your courses to request a refund. You must contact the Street Smarts Interactive via the telephone during normal business hours. Street Smarts Interactive, LLC will not grant a refund under this policy for requests submitted via e-mail, fax or written correspondence. All refunds will be mailed within 30 days after the effective date of the request.

Click Here for Street Smart 101®'s Contact information.

Click Here to view our entire SATISFACTION POLICY.

 

More Than a Permit Course

Crash Reduction 101 is not a permit course, it is designed to be a supplement to basic drivers education and to help parents meet their states Graduated Drivers License requirements. To fully benefit from our program your teen needs to have their driving permit first. If you are looking for an online permit course we recommend I DRIVE SAFELY to help your teen get their permit.

 

Course Time Requirements

Each of Crash Reduction101 five course modules is designed to be completed in twenty minutes. Its highly graphical, interactive format enhances student subject comprehension and invites the student to set a pace that matches their subject matter comfort.

We require a score of 80% or higher to successfully pass each course module before the student is allowed to move on to the next module. Users not familiar with student-paced web learning techniques may take longer to complete each course. 

Therefore we recommend that you consider allowing thirty to forty minutes to successfully compete and pass each course module.

 

Insurance Discounts

We are confident that if you or your teen complete our courses you will befit from improved driving habits.  That being said, every state and every insurance provider is different. So we cannot guarantee you will receive an insurance discount for completing Street Smarts 101® courses. You will need to contact you provider to see if Street Smarts 101® qualifies.

 

Our Privacy Policy

Yes your personal information is safe with us! Street Smarts Interactive, LLC is the sole owner of the information collected on this site. We collect information from our users at several different points on the website. We will not use or sell this information to promote products or services unrelated to StreetSmarts101.com or in ways different from what are disclosed in our Privacy Policy Statement.

TRUSTe Certified Privacy Seal

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Broadband Required

Street Smarts 101® courses are highly interactive and contain rich media, so you will need a Broadband Internet connection capable of a download speed of 800 Kilobits Per Second (kbps) or greater.

 

 

Mac Compatibility

All of Street Smarts 101®'s courses are Web/Browser-Based and optimized to run on the Adobe® Flash® Player 10. So to answer your question, "YES" you can take Street Smarts 101® courses on your Apple Macintosh® computer via the Internet as long as it meets the hardware and software requirements as prescribed by Adobe®:

Hardware

Adobe has tested Adobe® Flash® Player 10 software extensively on the following minimum hardware configurations:

Macintosh

PowerPC® G3 500MHz, Intel Core™ Duo 1.33GHz or faster processor with 128MB of RAM

Operating systems and browsers

Flash Player 10 is supported on the following minimum operating systems and browsers:

Macintosh1

Platform

Mac OS X v10.4 or later (PowerPC) - Firefox 2.x, Firefox 3.x, ALL for Mac OS X, Opera 9.5, Safari 3.x.

Mac OS X v10.4 or later (Intel) - Firefox 2.x, Firefox 3.x, Opera 9.5, Safari 3.x

Mac OS X v10.6 - Firefox 3.x or later, Safari 4.x or later

1ATI Rage 128 GPU does not support full-screen mode with hardware scaling.

IN ADDITION: Street Smarts 101® requires that all browsers must support Java and JavaScript, use of a pointing device such as a mouse and that the computer hardware is equipped with speakers or headphones.

 

 

PC Requirements

All of Street Smarts 101®'s courses are Web/Browser-Based and optimized to run on the Adobe® Flash® Player 10. You can take Street Smarts 101® courses on your PC computer via the Internet as long as it meets the hardware and software requirements as prescribed by Adobe®:

Hardware

Adobe has tested Adobe® Flash® Player 10 software extensively on the following minimum hardware configurations:

Windows®

Intel® Pentium® II 450MHz, AMD Athlon™ 600MHz or faster processor (or equivalent) with128MB of RAM or 128MB of VRAM*

*Recommended for GPU hardware acceleration–dependent features. Flash Player use software mode for systems that do not meet the system requirements.

Operating systems and browsers

Flash Player 10 is supported on the following minimum operating systems and browsers:

Windows

Platform

Microsoft® Windows Vista® - Microsoft Internet Explorer 7.0 or later, Firefox 2.x, Firefox 3.x, AOL 9, Opera 9.5 or later, Safari 3.x, Chrome 2.0 or higher

Microsoft® Windows XP - Microsoft Internet Explorer 7.0 or later, Firefox 2.x, Firefox 3.x, AOL 9, Opera 9.5 or later, Safari 3.x, Chrome 2.0 or higher

Microsoft® Windows 2000 - Microsoft Internet Explorer 7.0, Firefox 2.x, Firefox 3.x, AOL 9, Opera 9.5

Microsoft® Windows 7 - Microsoft Internet Explorer 8.0 or later, Firefox 3.x or later

NOTE: Microsoft® Internet Explorer 6.0 is NOT compatible with the Street Smarts 101 courseware.

IN ADDITION: Street Smarts 101® requires that all browsers must support Java and JavaScript, use of a pointing device such as a mouse and that the computer hardware is equipped with speakers or headphones.

 

Our Payment Methods

You may make your payment online by using a credit card with a Visa/MasterCard logo.

Is it safe to use my credit card online?

Yes! We use only the latest security technology to protect your Internet transactions. To ensure your privacy, your credit card number is never kept on file, and we promise to never share your information with anyone else.

TRUSTe Certified Privacy Seal

Click here for BBB Business Review

If you are uncomfortable submitting your payment online, you can contact one of our customer support representatives at 1-888-998-0979 to make your payment over the phone. You may also submit your payment by mailing in a personal check or money order to our corporate office. Please make check payable to Street Smarts Interactive, LLC and mail to:

Street Smarts Interactive, LLC
4621 E. Kelly Dr.
Gilbert, AZ 85234

 

Our Cancelation & Refund Policy

A refund of the registration fees for the courses will be made to you if you cancels your enrollment contract within thirty (30) days of purchase and prior to you or your teen starting the course.

To receive a cancellation refund you must contact Street Smarts 101® within thirty (30) days after purchase by telephone during normal business hours. Street Smarts 101® will not grant a refund under this policy for requests submitted by e-mail, fax or written correspondence. All refunds will be mailed within 30 days after the effective date of cancellation.

Click here for our contact information.

Click Here to view our entire CANCELATION REFUND POLICY.

 

Forgot Your Password

No problem, just click on the Course Login tab at the top right of the page. After the course login page loads click on the “Forget your user name or password?” link and provide the required information and your user name or password will be e-mailed to you.